Implementation of a Sapient Synapse environment varies based on desired usage. There are recommended best practices for users to follow to ensure the implementation runs smoothly. For training, please contact firstname.lastname@example.org.
For implementation support, the Sapient Consulting team will work with you to create a plan and develop a timeline to meet your needs, as well as provide trained consultants to help with the implementation if desired.
Support will be provided for paying clients based on three levels:
- Silver—10 hours of support per annum (US hours only, free for pay customers)
- Gold—50 hours of support per annum (US hours only, additional charge)
- Platinum— Custom support package to support production needs. (24×7, additional charge)
For more information or alternative support models, please contact email@example.com.
Quick Reference Glossary:
- Support Hours – amount of time spent by Sapient Synapse team to support any query.