Synapse

What are the implementation and support models?

Implementation of a Sapient Synapse environment varies based on desired usage. There are recommended best practices for users to follow to ensure the implementation runs smoothly. For training, please contact synapse@sapient.com.

For implementation support, the Sapient Consulting team will work with you to create a plan and develop a timeline to meet your needs, as well as provide trained consultants to help with the implementation if desired.

Support will be provided for paying clients based on three levels:

  1. Silver—10 hours of support per annum (US hours only, free for pay customers)
  2. Gold—50 hours of support per annum (US hours only, additional charge)
  3. Platinum— Custom support package to support production needs. (24×7, additional charge)

For more information or alternative support models, please contact synapse@sapient.com.

Quick Reference Glossary:

  • Support Hours – amount of time spent by Sapient Synapse team to support any query.